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Visitor and Retail Services Representative (Casual)

Two Rivers Gallery, a vital centre for art, culture and community in the region, is seeking a friendly and organized individual to fill the casual position of Visitor and Retail Services Representative. As a member of our close-knit team, the VRSR will be the front-line contact for visitors that come to the Gallery and Two Rivers Shop. Working in a creative environment the successful candidate will show initiative and excellent customer-service skills. 

Role: Reporting to the Visitor and Retail Services Manager, the Visitor and Retail Services Representative coordinates Two Rivers Gallery front desk duties.

Hours: This position is casual and can vary between 5-19 hours a week. Shifts will be mainly on Thursday nights, Saturdays and Sundays. Occasional shifts are available for outreach, events and rentals. Mandatory staff meetings are held once a month.  Additional hours may be available for candidates interested in training which could lead to facilitating children’s art programs and birthday parties.

Duties and Responsibilities:

Under the direction of the Public Programs Department, responsibilities include, but are not limited to the following:

  • Preparing for visitors by opening the Gallery and Shop
  • Presenting a welcoming and friendly face for the customers that come into the gallery
  • Ensuring a high level of customer service
  • Greeting/ interacting with customers and assisting them with their needs
  • Answering the phone, directing calls, taking messages and handling inquiries
  • Acquiring a thorough knowledge of current exhibitions, programming information, Shop merchandise and artisans
  • Relay information to the public over the phone, face to face and by email
  • Orientating visitors to the facility
  • Taking registrations for public programs offered at the gallery; maintaining registration records and customer relationship database
  • Processing sales for the Gallery and Shop including admissions, memberships and events
  • Maintaining records of daily statistics required for Association record keeping
  • Maintaining statistical records for members, donors and volunteers on a monthly basis
  • Monitoring activity in the Gallery and security of Shop during shifts
  • Cashing out POS system, locking up and securing the Gallery at closing time
  • Maintaining an organized display of informational/ promotional materials at the front desk and merchandise in the Shop
  • Keeping the front desk and Shop well organized and clean
  • Assisting the Managing Director and Public Programs Department with clerical duties and special projects
  • Other duties, as required

 Assets:

  • Valid drivers licence and access to a reliable vehicle
  • Serving it Right certificate
  • First Aid training

 Qualifications:

  • Experience in a visitor services or reception capacity
  • Computer literacy in relevant point of sale, spreadsheet and word processing systems

 Compensation:

  • Visitor and Retail Services wage: $13.21 / hour
  • Children’s Programs and Birthday Facilitation wage: $15.85 / hour

 Abilities:

  • Teamwork and creativity
  • Administrative and organizational skills
  • Friendly and positive attitude and the ability to interact in a high professional manner
  • Excellent interpersonal and communication skills
  • Ability to work effectively with others and independently
  • Able to prioritize and handle multiple tasks
  • Knowledge of and/or interest in visual art

Apply: Applicants must submit a detailed cover letter, resume and contact information for three references by May 15, 2018 to Olivia Beck at visitorservices@tworiversgallery.ca.

We appreciate all applications, however, only those selected for an interview will be contacted.

 

 

 

 

 

 

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