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Visitor and Retail Services Representative (Casual)

Two Rivers Gallery, a vital centre for art, culture and community in the region, is seeking a friendly and organized individual to fill the casual position of Visitor and Retail Services Representative. As a member of our close-knit team, the VRSR will be the front-line contact for visitors that come to the Gallery and Two Rivers Shop. Working in a creative environment the successful candidate will show initiative and excellent customer-service skills. 

Role: Reporting to the Visitor and Retail Services Manager, the Visitor and Retail Services Representative coordinates Two Rivers Gallery front desk duties.

Hours: This position is casual and can vary between 5-19 hours a week. Shifts will be mainly on Thursday nights, Saturdays and Sundays. Occasional shifts are available for outreach, events and rentals. Mandatory staff meetings are held once a month.  Additional hours may be available for candidates interested in training which could lead to facilitating children’s art programs and birthday parties.

Duties and Responsibilities:

Under the direction of the Public Programs Department, responsibilities include, but are not limited to the following:

  • Preparing for visitors by opening the Gallery and Shop
  • Presenting a welcoming and friendly face for the customers that come into the gallery
  • Ensuring a high level of customer service
  • Greeting/ interacting with customers and assisting them with their needs
  • Answering the phone, directing calls, taking messages and handling inquiries
  • Acquiring a thorough knowledge of current exhibitions, programming information, Shop merchandise and artisans
  • Relay information to the public over the phone, face to face and by email
  • Orientating visitors to the facility
  • Taking registrations for public programs offered at the gallery; maintaining registration records and customer relationship database
  • Processing sales for the Gallery and Shop including admissions, memberships and events
  • Maintaining records of daily statistics required for Association record keeping
  • Maintaining statistical records for members, donors and volunteers on a monthly basis
  • Monitoring activity in the Gallery and security of Shop during shifts
  • Cashing out POS system, locking up and securing the Gallery at closing time
  • Maintaining an organized display of informational/ promotional materials at the front desk and merchandise in the Shop
  • Keeping the front desk and Shop well organized and clean
  • Assisting the Managing Director and Public Programs Department with clerical duties and special projects
  • Other duties, as required


  • Valid drivers licence and access to a reliable vehicle
  • Serving it Right certificate
  • First Aid training


  • Experience in a visitor services or reception capacity
  • Computer literacy in relevant point of sale, spreadsheet and word processing systems


  • Visitor and Retail Services wage: $13.21 / hour
  • Children’s Programs and Birthday Facilitation wage: $15.85 / hour


  • Teamwork and creativity
  • Administrative and organizational skills
  • Friendly and positive attitude and the ability to interact in a high professional manner
  • Excellent interpersonal and communication skills
  • Ability to work effectively with others and independently
  • Able to prioritize and handle multiple tasks
  • Knowledge of and/or interest in visual art

Apply: Applicants must submit a detailed cover letter, resume and contact information for three references by May 15, 2018 to Olivia Beck at

We appreciate all applications, however, only those selected for an interview will be contacted.







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